# Privacy Policy
**Ace Printers**
6A Liosban Business Park, Tuam Road, Galway, Ireland
Email: info@aceprinters.ie | Phone: 091 752 816
Last updated: 08-09-2026
## 1. Introduction
Ace Printers (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website (aceprinters.ie), place an order, or otherwise interact with us, in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
## 2. What Information We Collect
We may collect the following types of personal data:
– **Identity & contact data:** name, billing and delivery address, email address, telephone number.
– **Order data:** details of products ordered, including personalised content you provide for memorial cards, bookmarks, thank-you cards and similar items (which may include names, dates, photographs, prayers or verses relating to a deceased person).
– **Payment data:** payment is processed securely by our third-party payment provider. We do not store your full card details on our systems.
– **Technical data:** IP address, browser type, device information, and cookies (see Section 6).
– **Communications:** records of correspondence if you contact us by email, phone, or contact form.
## 3. How We Use Your Information
We use your personal data to:
– Process and fulfil your orders, including designing and printing personalised items.
– Communicate with you about your order, including proofs for approval before printing.
– Handle payments, refunds and returns.
– Respond to enquiries and provide customer service.
– Comply with legal and accounting obligations (e.g. VAT records).
– Improve our website and services.
– Send you marketing communications, but only where you have consented, and you may opt out at any time.
## 4. Legal Basis for Processing
We process your data on the following bases: performance of a contract (processing your order), legal obligation (tax/accounting records), consent (marketing communications, non-essential cookies), and legitimate interests (improving our services, preventing fraud).
## 5. Sharing Your Information
We may share your data with:
– Payment processors, to handle transactions securely.
– Delivery/courier companies, to fulfil your order.
– IT and hosting providers, who support our website and systems.
– Professional advisers (accountants, solicitors) where necessary.
– Statutory bodies, where required by law.
We do not sell your personal data to third parties.
## 6. Cookies
Our website uses cookies to improve your browsing experience, remember items in your basket, and analyse site traffic. You can control or disable cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.
## 7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting or reporting requirements (typically up to 6 years for financial records, in line with Irish tax law).
## 8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
## 9. Your Rights
Under GDPR, you have the right to:
– Request access to the personal data we hold about you.
– Request correction of inaccurate data.
– Request erasure of your data, in certain circumstances.
– Object to or restrict certain processing.
– Request data portability.
– Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us at info@aceprinters.ie.
## 10. Complaints
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Data Protection Commission (Ireland): www.dataprotection.ie.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
## 12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Ace Printers
6A Liosban Business Park, Tuam Road, Galway
Email: info@aceprinters.ie
Phone: 091 752 816
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*This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified solicitor to ensure it fully reflects your business’s data practices.*